A billing adjustment is an additional charge for services issued after a freight shipment has been delivered. When there is a discrepancy between the freight information provided by the customer at the time of the quote versus the freight information determined by the carrier during transit, a billing adjustment is issued reflecting the actual freight services provided.

Upon delivery, the carrier provides the person receiving the shipment, also known as the consignee, with a proof of delivery (POD) to sign. It is important for the consignee to carefully and thoroughly review the POD receipt to ensure the carrier’s records are consistent with their own. The consignee should only sign the POD if the freight has arrived intact. Upon signing the POD, the consignee claims responsibility for all charges and has technically accepted the freight “as is.” In the unfortunate event the freight is destroyed, accept the delivery and note POD accordingly.