RESIDENTIAL SERVICE—Residential shipping can be tricky for the shipper and the carrier, since residential areas are not built with commercial purposes in mind (even if you run a business out of your home, a house is always still a home). These include:

  • Apartments
  • Residences
  • Farms
  • Home-based businesses
  • Remote locations

Residentially zoned locales are not freight-truck friendly. Make sure to inform your freight agent, or have them check so you can choose our residential services ahead of time, and avoid potential billing adjustments.

LIFT GATE AT PICKUP/DELIVERY—Customers must provide means to load/unload their shipments if there is no loading dock. If the cargo weighs over 100 lbs. and there is no loading dock, a truck with a lift gate will be required. If the driver arrives to find that the location does not have a loading dock and the truck does not have a lift gate, the driver will not be able to pickup or deliver the freight. The driver will have to return at a later date with a truck that has a lift gate. This will incur billing adjustments for the lift gate vehicle as well as for the second trip for the pickup/delivery.